Privacy Policy
A legal disclaimer
PRIVACY POLICY
Effective Date: September 17, 2026
The Rusty Ratchet – DIY Bay Rentals & Full-Service Auto Repair (“The Rusty Ratchet,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and protect information when you visit our website, contact us, or use our services.
Information We Collect
We collect information you provide when requesting services, scheduling appointments, completing customer forms, or communicating with us. This may include:
• Name, telephone number, email address, and mailing or billing address
• Vehicle information, including year, make, model, VIN, mileage, and service history
• Appointment requests, estimates, repair authorizations, and invoices
• Payment-related and transaction information
• Messages and other information you provide
• Text messaging preferences and consent records
Our website may also collect technical information, such as your IP address, browser type, device information, and website usage, through cookies and similar technologies.
How We Use Information
We use information to:
• Schedule appointments and provide automotive services
• Prepare estimates and obtain repair authorizations
• Communicate about vehicle status, appointments, and pickup
• Process payments and maintain business records
• Respond to questions and provide customer support
• Manage warranties and service-related requests
• Send promotional communications when you have provided the appropriate consent
• Improve our website and services
• Meet applicable legal obligations
SMS and Text Messaging
Customers who opt in may receive text messages from The Rusty Ratchet regarding appointments, estimates, repair authorizations, vehicle status, pickup notifications, and customer support.
Promotional messages require separate consent. Agreeing to service-related messages does not automatically enroll you in promotional messaging.
Message frequency varies. Message and data rates may apply.
Reply STOP to unsubscribe or HELP for assistance. You may also contact us at 775-242-8242 or info@rustyratchetrepairs.com.
Consent to receive promotional text messages is not a condition of purchasing goods or services.
Mobile Information and Consent
We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or messaging consent with third parties or affiliates for their marketing or promotional purposes.
SMS opt-in information and consent are excluded from other information-sharing provisions in this policy, except disclosure to providers that support delivery of our messaging services when necessary to provide those services. These providers are not permitted to use that information for their own marketing.
How We Share Other Information
We do not sell or rent your personal information.
We may share information as necessary with service providers that support our business, including website hosting, shop-management software, scheduling, payment processing, and customer communications.
We may also disclose information when required by law or reasonably necessary to protect our rights, prevent fraud, or address security concerns. The restrictions described above continue to apply to mobile information and messaging consent.
Payment Information
Payments may be processed through third-party payment providers. Their collection and handling of payment information are governed by their own privacy policies and security practices.
Cookies and Website Technology
Our website may use cookies and similar technologies to operate website features, remember preferences, and understand website usage.
You can manage cookies through your browser settings and any cookie controls available on our website. Disabling cookies may affect some website features.
Information Security and Retention
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure. No electronic storage or transmission method is completely secure.
We retain information as needed to provide services, maintain business and consent records, resolve disputes, and meet applicable legal obligations.
Your Choices
You may contact us to request access to, correction of, or deletion of your personal information. We will respond as required by applicable law. Some records may need to be retained for legal or business purposes.
You may unsubscribe from promotional emails using the unsubscribe instructions in the message.
You may stop text messages by replying STOP. We retain opt-out records as needed to honor your request.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us.
Third-Party Links
Our website may contain links to other websites. Their privacy practices are governed by their own policies.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Related Policies
SMS Opt-In & Messaging Policy:
https://www.rustyratchetrepairs.com/sms-opt-in
Terms & Conditions:
https://www.rustyratchetrepairs.com/terms-of-service
Contact Us
The Rusty Ratchet – DIY Bay Rentals & Full-Service Auto Repair
1430 W. Williams Ave, Unit B
Fallon, NV 89406
Phone: 775-242-8242
Email: info@rustyratchetrepairs.com